Privacy Policy

Who operates PolyDex?

PolyDex is operated by Halo Media Solutions, Inc. This policy applies to PolyDex, including the public website at polydex.click, the authenticated app at app.polydex.click, and supported mobile app versions.

Information we collect

PolyDex may collect the following types of information:

• Account information: email address, display name, authentication identifiers, and sign-in status.
• App content: saved rhythm patterns, labels, overlays, BPM values, preferences, and theme settings.
• Subscription information: entitlement status, product identifiers, renewal status, purchase source, and purchase-related events from supported app stores and payment providers.
• Technical information: browser/app environment, device type, app version, diagnostic logs, and basic security metadata.
• Support information: messages, screenshots, or details you choose to send when requesting help.

How we use information

We use information to:

• Create and secure your PolyDex account.
• Save and sync your rhythm patterns, presets, preferences, and theme settings.
• Check whether your PolyDex Pro entitlement is active.
• Provide, maintain, troubleshoot, and improve PolyDex.
• Respond to support requests and app review issues.
• Prevent abuse, fraud, and unauthorized access.
• Comply with legal, tax, accounting, and platform requirements.

Payments and subscriptions

PolyDex uses payment and entitlement providers to manage subscription and purchase access across supported platforms. Purchases may be processed by Google Play, web checkout, or another supported app store or payment provider depending on where you purchase.

PolyDex does not store your full payment card details. Payment details are handled by the relevant payment processor or app store. We receive purchase and entitlement information needed to unlock PolyDex Pro and provide account support.

Authentication and hosting

PolyDex uses cloud services such as AWS Amplify, Amazon Cognito, and DynamoDB for sign-in, storage, and sync. Your account and app data may be processed and stored by these providers according to their infrastructure and security practices.

When we share information

We do not sell your personal information. We may share information with:

• Service providers that help operate PolyDex, including hosting, authentication, storage, analytics, payments, entitlement management, and support tooling.
• App stores and payment processors when needed to verify purchases, manage subscriptions, process refunds, or provide support.
• Authorities, courts, or other parties when legally required or necessary to protect rights, safety, or security.
• Successors or advisors if PolyDex or Halo Media Solutions is involved in a merger, acquisition, restructuring, or sale of assets.

Your choices

You can:

• Update app preferences and theme settings from your account settings.
• Restore purchases from the account or paywall screens.
• Manage subscriptions through the relevant app store, payment provider, or account management flow where available.
• Request help with account access, data questions, or deletion requests by contacting us.

Data retention

We keep account, pattern, entitlement, and billing-event data for as long as needed to provide PolyDex, maintain subscription access, satisfy legal/accounting requirements, resolve disputes, and prevent abuse. If you request deletion, we will delete or anonymize information where reasonably possible, subject to legal and operational requirements.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet service is perfectly secure, but we work to protect account, billing, and app data with appropriate safeguards.

Children

PolyDex is intended for musicians and learners, but it is not specifically directed to children under 13. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

International use

PolyDex may be accessed from different countries. Your information may be processed in Canada, the United States, or other locations where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Continued use of PolyDex after changes means the updated policy applies.

Contact

For privacy questions or requests related to PolyDex, use the PolyDex contact page. Publisher details are available on the Publisher page.